Videos

Enjoy our collection of brief training videos. You can also visit Zena’s channel on YouTube.

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Conflict Styles for Mediators

The five styles of conflict resolution are helpful to categorize clients. But what should mediators do to help move them toward collaboration? Zena Zumeta, well-known mediator and mediation trainer, goes through the styles and identifies successful mediator interventions for each style.

Conflict Styles for Mediators 1: Competers
In this first video in her series on styles of conflict resolution, Zena Zumeta talks about the Competers.
Conflict Styles for Mediators 2: Accommodators
In the second video in her series on styles of conflict resolution, Zena Zumeta talks about the Accommodators.
Conflict Styles for Mediators 3: Avoiders
In her third video in the series on styles of conflict resolution, Zena Zumeta talks about the Avoiders.