A very engaging and positive instructor. She engages her audience.

– Ann Arbor, Mich.

All the coaches were great!

– Ann Arbor, Mich.

I found the program was incredibly educational. I learned so much more than I had even hoped to! The trainers were great as were the exercises!

– Anonymous

The best training in the field of mediation that I've been to!

– Karen Beauregard, Director, Dispute Resolution Center, Lansing, Mich.

...my feelings about the mediation process changed significantly, opening my mind to a new way of bringing people with adverse positions together.... I encourage all family law practitioners to spend one week of their careers for training in facilitative mediation techniques at your facility.

– Hon. Bill Callahan, 3rd Judicial Court of Michigan

Great. More, more, more.

– Chicago, Ill.

Accomplished its goal - excellent!

– Chicago, Ill.

The program as a whole was excellent, informative, interesting, and overwhelming all at the same time. It was very helpful in aiding me to understand my specific role as the mediator.

– Janetta Pickens, Columbus, Ohio

This may truly have been the most thorough, enjoyable and useful educational experience I have encountered.

– LeeAnn Massucci, Columbus, Ohio

Great person, knowledgeable trainer, talented mediator.

– Ann Arbor, Mich.

I came as a skeptic - I leave as a believer. I was never bored. Your willingness to allow questions and responsiveness to those concerns is great. Your knowledge and experience gave me a great deal of confidence and understanding. The materials reflect a great deal of detail and thought. They are extremely helpful.

– Kankakee, Ill.

Truly - The Mediation Master. Very supportive. Created an atmosphere where parties could feel comfortable asking questions and trying things out. Good incorporation of Theory and Practice. Excellent examples & "war stories." Written materials were comprehensive and helpful.

– Kankakee, Ill.

I feel this course would be useful to me even if I never mediated a case. It has been very helpful in providing tools & techniques for resolving conflict - which is a big portion of real life. Not only was the course helpful & informative, the sessions and role plays were fun.

– Kankakee, Ill

I've had the opportunity to participate in training conducted by top-notch, professional trainers. This is in the best of the best category.

– Savannah, Ga.

Very dynamic. I was never bored.

– Ann Arbor, Mich.

Very few are excellent; you are one of the few.

– Ann Arbor, Mich.

Very good balance and focus. The 'war stories' were good.

– Ann Arbor, Mich.

Your module was absolutely terrific. Congratulations on preparing a most useful tool.

– Maria Volpe, Professor, John Jay College of Criminal Justice - CUNY, New York, NY

Warm, engaging, expert, patient.

– Ann Arbor, Mich.

The Eight Rules of Framing, which takes about 10 minutes to complete, walks you through each suggested rule and often provides an opportunity for you to choose possible alternative approaches and see how the couple might react. Nice job Zena!

– Bill Warters, Assistant Professor, Wayne State University, Detroit, Michigan

What a wonderful role model, teacher, and professional. Thank You!

– Kankakee, Ill.

Wonderful presenter. I marveled at her energy to do a 40-hour workshop. She clearly has a wealth of knowledge & experience to share. It was a privilege to be introduced to mediation by one of the best in the field. I hope, as a student, I can do her justice.

– Kankakee, Ill.

An excellent program and great opportunity to gain useful information along with practical application.

– Sallie Henderson, Youngstown, Ohio

Prior results do not guarantee a similar outcome.