Videos

Enjoy our collection of brief training videos. You can also visit Zena’s channel on YouTube.

Conflict Styles for Mediators

The five styles of conflict resolution are helpful to categorize clients. But what should mediators do to help move them toward collaboration? Zena Zumeta, well-known mediator and mediation trainer, goes through the styles and identifies successful mediator interventions for each style.

Conflict Styles for Media…

Conflict Styles for Mediators 1: Competers

Conflict Styles for Media… In this first video in her series on styles of conflict resolution, Zena Zumeta talks about the Competers. Read More
Conflict Styles for Media…

Conflict Styles for Mediators 2: Accommodators

Conflict Styles for Media… In the second video in her series on styles of conflict resolution, Zena Zumeta talks about the Accommodators. Read More
Conflict Styles for Media…

Conflict Styles for Mediators 3: Avoiders

Conflict Styles for Media… In her third video in the series on styles of conflict resolution, Zena Zumeta talks about the Avoiders. Read More

Very dynamic. I was never bored.
– Ann Arbor, Mich.

I came as a skeptic – I leave as a believer. I was never bored. Your willingness to allow questions and responsiveness to those concerns is great. Your knowledge and experience gave me a great deal of confidence and understanding. The materials…
– Kankakee, Ill.